Tips and FAQ's

WHAT IS THE DIFFERENCE BETWEEN A 2-SCREW AND A 4-SCREW LICENSE PLATE HOLDER?

A 2-SCREW LICENSE PLATE HOLDER secures a license plate with just two screws.

The part of the license plate that is not secured by screws tend to bend outward. See Tip below on how to overcome this issue. The 2-SCREW PLATE HOLDER is sufficient to secure a plate but is not ideal when using a license plate frame.

A 4-SCREW LICENSE PLATE HOLDER secures a license plate with four screws. It is ideal to use when securing the license plate with a license plate frame.

Either license plate holder will work regardless of the height of the grille. In most cases the bottom section of the plate is in front of the grille and the top part is in front of the bumper.

2-SCREW LICENSE PLATE HOLDER TIP:

If the lower part of the plate bends outward from the bracket, remove the plate. Place it on a flat surface facing down. Hold the top of the plate with two hands and slightly bend at the center, then reinstall. Once the plate is reinstalled it will straighten out. The bottom section of the plate will press against the plate holder and will no longer bend outward.

EURO PLATE COMPATIBLE? WHAT DOES THAT MEAN?

Our 2-screw plate holder is design so that it is completely hidden behind a European license plate. A euro plate consist of the plate and the plastic frame that holds it. The frame can be fastened onto the 2-screw plate holder using just the two screws. Euro plate frames are NOT included with our license plate brackets.

WILL I RECEIVE A TRACKING NUMBER AND WHEN?

Yes, on the day your bracket ships which is usually after 1-3 days (Unless during “PRE-ORDERS ONLY” period).

I JUST RECEIVED MY BRACKET LESS THAN 14 DAYS AGO BUT WANT TO EXCHANGE THE 2-SCREW HOLDER FOR THE 4-SCREW HOLDER. WHAT DO I NEED TO DO?

Order the 4-screw Riser for $24.99 plus shipping. Ship back the 2-screw holder via USPS First Class Mail. After we receive it you will be refunded $15.99 for the 4-screw Holder which makes the holder $9 as the price of it when it was originally offered during the initial purchase of the bracket.

WHY WAS MY ORDER CANCELLED?

We don’t just ship orders, we research and make sure that you will have a SUCCESFUL installation when you receive your bracket. Its big part of our 100% Fit Guarantee. Most common cancellation reasons:

1. After research, we find that the ordered bracket is NOT compatible with the vehicle; Things you can do before ordering:

-Review the Grille Requirements, Current Successful Fitments List or Contact Us; -Do not hesitate to email or text us for assistance;

-Make sure the mounting location on your grille will not interfere with any sensors (We also check for this).

2. No email replies from customer requesting for additional grille information when needed to verify compatibility. Communication is very important to us and most of our customers really appreciate it.

HOW DO I CANCEL MY PENDING ORDER?

Please Contact Us so we may process the cancellation as soon as possible.

WHAT IS YOUR RETURN POLICY?

Sly Brackets LLC has a 14-day return Policy. Returning brackets would need to be shipped out within 14 days from the day it was delivered. NO EXCEPTIONS. Please see our Terms and Conditions.

HOW DO I CHECK ON THE STATUS OF MY ORDER?

You will be notified via email after your order is received, processing and shipped. You can also Sign-in on our website using your email.

WHAT HAPPENS IF MY SHIPMENT IS DELAYED?

Delivery delays by mail carriers are beyond Sly Bracket’s control. However, we will assist in anyway we can to communicate with mail carriers if the tracking number of an order does not show any new updates for more than 7 days. Sly Brackets is not responsible for any delivery issues with international shipping once the package leaves a United States mail facility.

WHAT DO I DO IF MY TRACKING NUMBER SHOWS “DELIVERED” BY MAIL CARRIER BUT I DO NOT SEE MY PACKAGE?

The tracking number will show its delivery history within the USPS system up to your address. Please contact your local mail carrier.

HOW IS IT POSSIBLE THAT YOUR BRACKET FITS ON ONE VEHICLE AND ALSO FITS ON A TOTALY DIFFERENT VEHICLE?

Most vehicles either have mesh or horizontal slats grille. The brackets are basically designed to be versatile and therefore universal to fit most mesh or slat grille types. What most people are concerned about is how deep their grille is from the bumper. So, each bracket includes spacers and extenders that can be used. The license plate holder is vertically adjustable giving you the option to what height of the plate looks better to you.

HOW DO I CHECK TO SEE IF MY VEHICLE HAS ACTIVE GRILLE SHUTTERS?

Active Grille Shutters are horizontal slats that open and closes while the vehicle is in motion. The best way to check is to shine a light onto the lower grille and see if there are other horizontal slats behind it. You can also take different angled close-up cellphone photos of the lower grille with the flash on and email or text the photos to us so we can help.

VIDEO OF ACTIVE GRILLE SHUTTERS

I INSTALLED THE BRACKET AND FOUND OUT THAT MY VEHICLE ACTUALLY DO HAVE AN ACTIVE GRILLE SHUTTER. HOW DO I GET A SHORTER MOUNT?

When you first ordered the the bracket you would have been asked to check for ACTIVE GRILLE SHUTTERS. To receive a customized mount place a second order with the ACTIVE GRILLE SHUTTER measurements and ship back the first bracket. You will be refunded for the price of the first bracket when returned. Shipping is none-refundable.